Privacy policy

Effective date: 16 January 2026

1. Who we are and what this covers

ID Network is a hosting service. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store and disclose personal information of our customers, prospective customers and website visitors. It does not cover personal information your own users or customers store on systems we host for you (see section 8).

2. What we collect

We may collect:

  • Contact and account details: name, business name, position, email, phone, postal and billing address, ABN.

  • Billing information: invoices, payment history, and payment method details (card details are handled by our payment provider and not stored by us unless stated otherwise).

  • Technical and security information: IP addresses, SSH public keys, access logs, server and error logs, and usage data for hosted environments.

  • Communications: emails, phone calls (including call notes), support requests and correspondence.

  • Website and marketing data: information you submit via forms or newsletter sign-up, browser and device information, and cookies or analytics data from our website.

We do not intentionally collect sensitive information (as defined in the Privacy Act) and ask that you do not send it to us.

3. How we collect it

We collect personal information directly from you (by phone, email, forms and through use of our website and Services), from your authorised representatives, and automatically through logs and website analytics. We may also collect it from public sources or from ID Digital Agency where you are also its client.

4. Why we use it

We use personal information to:

  • provide, administer, secure and support the Services;

  • set up your account, verify your identity and manage SSH access requests;

  • invoice you and collect payment;

  • communicate with you about your Services, maintenance and changes;

  • monitor, protect and troubleshoot our infrastructure;

  • meet legal and regulatory obligations;

  • improve our Services and website; and

  • with your consent or as permitted by law, send you news and marketing, which you can opt out of at any time.

5. Who we share it with

We may disclose personal information to:

  • ID Digital Agency, which may carry out maintenance, updates and managed platform services for you;

  • Amazon Web Services, which provides our hosting infrastructure;

  • payment processors, accounting, invoicing and project management providers;

  • website, email, newsletter and analytics providers;

  • professional advisers, insurers and debt collection agencies where necessary; and

  • government, regulators or law enforcement where required or authorised by law.

We do not sell personal information.

6. Overseas disclosure

Customer hosted data is stored in the AWS Sydney region by default, unless you request otherwise. Some of our service providers (for example, website, email and software providers) may store or process personal information outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in line with the APPs.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, encrypted connections and restricted internal access. We keep personal information only as long as needed for the purposes above or as required by law (for example, financial records are generally kept for 7 years), and then securely destroy or de-identify it.

If we experience an eligible data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

8. Data hosted on behalf of customers

When we host a customer’s website or application, the customer is responsible for the personal information collected through it, including its own privacy policy, collection notices and compliance obligations. We access that data only as needed to provide, secure and maintain the Services, to comply with law, or as you instruct. We do not use it for our own purposes.

9. Cookies and analytics

Our website may use cookies and similar technologies to operate, measure traffic and improve the site. You can control cookies through your browser settings.

10. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable period (generally 30 days). We may refuse access in limited circumstances allowed by the Privacy Act and will tell you why.

If you have a privacy complaint, contact us first at sales@idnetwork.com.au. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au or 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The current version is always published on idnetwork.com.au.

12. Contact

Privacy Officer, ID Network, [address], phone 03 9500 9998, email [privacy email].

ID NETWORK – WEBSITE DISCLAIMER

Effective date: 16 January 2026

  1. General information only. The information on idnetwork.com.au is general in nature and is not technical, legal, financial or professional advice. You should consider whether it is appropriate for your circumstances and seek advice before relying on it.

  2. Accuracy. We take care to keep the website accurate and current, but we make no representation or warranty that it is complete, accurate or up to date. Plan features, specifications and prices are indicative, may change without notice, and are confirmed only in your written order or quote.

  3. Availability and performance. Statements about uptime, speed, security, scalability or reliability describe our objectives and the capabilities of the AWS platform. Service levels that apply to you are only those in our Terms and Conditions of Service, and are subject to the exclusions in those terms.

  4. Third party services. Our Services rely on third parties, including Amazon Web Services. We are not responsible for the acts, omissions, outages or policies of third parties. Links to third party websites are provided for convenience only, and we do not endorse or control their content.

  5. No guarantee of results. We do not guarantee that hosting with us will result in any particular outcome for your website or business, including traffic, search ranking, sales or uninterrupted operation.

  6. Limitation of liability. To the maximum extent permitted by law, we exclude liability for any loss or damage arising from use of, or reliance on, this website. Nothing in this disclaimer excludes rights or remedies you have under the Australian Consumer Law that cannot be excluded.

  7. Intellectual property. The content, logos and branding on this website belong to ID Network, ID Digital Agency or their licensors. You may not reproduce them without written permission.

  8. Changes. We may change this website and this disclaimer at any time.